Customer Support That Works While You Sleep

Respond to every support ticket instantly, 24/7, without lifting a finger

Email support dashboard with cost-saving statistics.

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Trusted by 200+ e-commerce stores

Support on autopilot

What Makes Unburdened Work So Well?

Powerful features that make Unburdened your most reliable team member.

🔄 Live Shop Data, Smarter AI Replies

Connected directly to your dashboard, it sees what’s shipped, what’s delayed, and what’s missing.

Whether a customer asks about shipping, stock, or returns, your AI responds with real-time data, no guesswork, no outdated info. It pulls directly from your store’s dashboard, so every reply is accurate, instant, and feels human.

Customer orders comparison with different statuses.

AI-generated knowledge cards for approval process

🧠 Smarter Replies, Less Work - Automatically

No guesswork. Just better answers.

AI doesn’t just respond, it learns. And when it hits a blind spot, it tells you exactly what information to add. Think of it as your support coach, always improving itself so your customers always get better help.

🌙 Support That Works 24/7

Your customers get instant replies, even when you're offline.

While you rest, Unburdened works—handling emails, chats, and tickets across time zones. No delays, no downtime, and no customers left waiting.

Customer service email about refund process.

📉 Fewer Tickets. Lower Costs

Know exactly what your AI is handling and how well it’s working.

Get clear insights on how many tickets were solved, how much time was saved, and how well your support is performing.

How it works

Get Started in Minutes, Not Weeks

Quick setup. Clear steps. Live support before your coffee gets cold.

AI support setup process diagram with time estimates.

ROI Calculator

Calculate Your Support Cost Savings

See how much you could save by implementing Unburdend

Adjust Your Parameters And See How Much Can You Save

Number of Support Staff 5

1 50+

Hourly Rate ($) $24

$10 $50

Support Hours per Week 20 hrs

1 hr 100+ hrs

Your Estimated Savings

Current Monthly Support Costs

$9,600

Your Monthly Savings

$6,720

Annual Savings with Unburdend

$80,640

The Smarter Way to Scale Support

Compared to a human support team, our AI is:

Yellow lightning bolt on light gray circle

10x faster

Resolves issues at lightning speed

24/7 available

Always there to assist, anytime, anywhere

Green dollar sign icon on white background.

80% cheaper

Significant cost savings without compromising quality

Your 30-Day Success Roadmap

Watch AI Transform Your Customer Support in Just 30 Days

Cut costs, resolve tickets faster, and scale support without growing your headcount—powered by AI from day one

Today

Set up in minutes, without long onboarding

Connect your store with our one-click integration

Import your support policies and product information

Starts replying to emails instantly and learns from each reply

Day 5

See instant impact on your business

Connect with your existing tools via our integrations

Customize AI responses to match your brand voice

Monitor real-time analytics on support resultions rates

Day 30

Transform your entire customer experience

Automate up to 84% of customer inquiries

Reduce support cost by up to 70%, while improving customers satisfaction

Free up your team to focus on growth, not support tickets

Customer Feedback

Check Out What Our Customers Have To Say

Don't just take our word for it

Sarah, Buybase

Five-star rating image, green background.

Before Unburdened, we were manually answering 100+ emails a day. It was overwhelming, especially as a small team. Once we plugged it in within hours, the AI was handling shipping questions, refunds, and product info like a seasoned support rep. Our first response time went from hours to under a minute, and customers actually compliment our support now.

Tilen, MegaBuy

Support was the part of the business I dreaded most. With Unburdened, our AI handles all that in real-time. We haven’t had to hire extra support staff even as our order volume doubled. It’s like adding a full-time agent to the team for a fraction of the cost

Jana, DriftFuel

I was expecting a ton of setup or complex logic flows, but Unburdened walked me through everything. Connecting our store and email took a few clicks, and within the hour, it was handling support tickets. I haven’t touched it since.

David, Luna Threads

Literally signed up, connected Gmail and Shopify, and that was it. No confusing dashboards or coding. The AI just started doing its thing—handling questions about orders, delays, all of it

Marko, PlantDrop

I’ve used enough tools to know setup is usually a pain. But with Unburdened, I just followed a few steps, connected my store, and it was live. No tutorials, no onboarding calls, no back and forth. It just worked.

Laura, GlowIn

I signed up in the morning, and by that afternoon, the AI was handling customer emails like a pro. Refunds, tracking updates, product questions all without me lifting a finger. It gave me back hours each day.

Pay for resolutions, not headcount

Chose The Right Plan For You

Built to grow with your business, from first sale to full scale

Switch to yearly and get 2 months free 🎁

💰 14-day free trial. Cancel anytime.

Lite

$49

per month

Start now for FREE

Basic

$149

per month

Includes 950 AI-suggested replies

Start now for FREE

Pro

Frequently Asked Questions

How does AI actually work?

We trained our AI on hundreds of e-commerce stores so it knows how to respond, and resolve customer queries across email, chat, and social channels. It’s trained on your help center, past tickets, and store data—so answers stay accurate and on-brand.

Will it sound like a robot?

Nope. The AI mimics your brand tone and speaks in natural, human-like language. Most customers won’t even know they’re talking to AI.

What types of questions can AI handle?

It resolves 60–90% of common support tickets like order status, returns, product info, shipping delays, and FAQs automatically. For anything complex, it can escalate to your team or create a draft for review.

How much setup is required?

Minimal. You connect your store (e.g., Shopify), upload help docs or past tickets, and let the AI train. Most merchants go live in under 20 minutes.

Can it escalate to a human if needed?

Yes. If there is anything that AI can't answer it will always escalete the ticket to your team so it can always steps in when it matters most.

What if I already use Gorgias, Zendesk, or another helpdesk?

No problem. You can use our AI alongside your existing tools to reduce your support team’s workload and speed up responses.

How is this better than hiring a support agent?

One support agent costs $3,000+/mo. Our AI costs a fraction of that, handles thousands of tickets instantly, and never sleeps, gets sick, or misses a message. It’s like having 10 agents working 24/7.

Is it safe to let AI talk to my customers?

Absolutely. You have full control over what it can say, when it steps in, and when it hands off. Plus, we include confidence thresholds, moderation filters, and audit logs for peace of mind.

Can I train it on my own data?

Yes. You can upload help docs, canned replies, past tickets, and policies. The more context it has, the smarter it gets. It is also the first AI that gets smarter with every response you make in email.

What happens if I go over my plan's ticket limit?

You can always buy extra tickets or upgrade the plan. We notify you as you approach limits and offer one-click upgrades when needed.

Is there a free trial?

Yes! You can try the platform free for 14 days—no credit card required. See the power of AI support before you commit.

Transform Your E-commerce Support Today

Join hundreds of WooCommerce businesses that have automated up to 95% of routine support queries while improving customer satisfaction.

Start Today Book a Demo

💰 14-day free trial. Cancel anytime.

Unburdend

Revolutionizing e-commerce customer support with AI-powered automation, saving time and costs while improving customer experience.

Contact us

info@unburdend.com

+386-40-210-905

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